Privacy policy

Last updated 7 November 2026

Chateko helps businesses talk to their customers and run their teams. This page explains what we keep and why.

If you use Chateko for your business

• From Google, when you sign in: your name, email address and profile picture. We ask for nothing else from your Google account.
• What you add: your workspace, contacts, deals, invoices, notes and replies, and your answers to staff readings.
• Notifications: your settings and, if you turn them on, your browser's or phone's push address.

If you chat with or call a business

The business you are contacting controls this information, and Chateko holds it for them.

• Chat: your messages, the page you were on, and your name and email if you give them.
• Calls: you speak with an automated assistant. Your voice is turned into text on our own server, and the written transcript is saved for the business. We do not keep a recording of the audio.

How we use it

Only to run Chateko. We do not sell your information, use it for advertising, or use your Google data for anything except signing you in and showing your profile.

Who else handles it

• Google for sign-in.
• SMTP2GO to deliver emails.
• Your browser's push service or Expo to deliver notifications.
• Paystack to take invoice payments. We never see full card details.

Cookies

We use one cookie to keep you signed in, for 30 days. The website chat widget stores a private code in the visitor's browser to continue their conversation. There are no advertising or analytics cookies.

Keeping and deleting your information

We keep information until the business deletes it or asks us to. To see, correct or delete your information, email hello@chateko.com. If you contacted a business that uses Chateko, you can also ask that business.

Children

Chateko is not meant for children under 13.

Changes and questions

If this policy changes, we will update this page and its date. Questions are welcome at hello@chateko.com.